
State Farm® Insurance Agent Mitch Ratzlaff
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alexis Krupa
March 19, 2025
"I’d recommend Mitch Ratzlaff. Their prices are slightly higher than a number of the quotes I got, but their customer service more than makes up for the difference in price. Alyssa helped me out and truly showed she was committed to client relationship development. Honestly, my experience with her is the reason I went with Statefarm despite their slightly higher prices. Dealing with insurance is usually painful and it’s worth the few extra dollars to go with a company that makes you feel more comfortable and takes the time for you. Thanks Alyssa!"
Naomi Shumaker
March 10, 2025
"Chantelle and the entire rest of the staff at Mitch's office are always so friendly and helpful! I've been a State Farm customer for 26 years, and wouldn't trust my insurance needs with anyone else!"
"Thank you, Naomi, for your kind words and for being a loyal State Farm customer for 26 years! It's wonderful to hear that Chantelle and the rest of the team have been able to provide you with friendly and helpful service. Your trust in us for your insurance needs means a lot, and we're grateful to have you as a customer!"
Jeffery Yost
March 4, 2025
"Trisha is very nice on the phone. And she seems to be knowledgeable about State Farm. She has also pointed out, we could do a review and possibly get an add on policy to keep us covered in case of getting sewed."
"Thank you for sharing your positive experience with Trisha. It's great to hear that she was able to assist you effectively and provide valuable insights about our services. We're glad she could help you explore options for additional coverage. Your feedback is much appreciated! "
Gayle Lefever
February 27, 2025
"They are so helpful and friendly. Been with this group many years. Very pleased"
"Awww. Thank you Gayle! We think the world of you and appreciate you taking the time to share with others about your experience. Thank you for trusting us with your insurance needs. "
cody moran
February 26, 2025
"Their prices might be a little high but the staff makes up for it. Im slightly stupid and whenever i ask a question about insurance they still explain it in a way my pea size brain can understand. 9.5/10"
"Thank you, Cody, for sharing your feedback! It's great to hear that our team has been able to assist you effectively and make insurance matters clear and understandable. We appreciate your kind words and your high rating. If you have any more questions or need further assistance, feel free to reach out!"
Cynthia Howell
February 18, 2025
"I've been with Mitch Ratzlaff's State Farm office for a few years now for my Auto and Rental insurance. I would recommend his office and just State Farm in general to anyone! Recently I was a victim of Identity Theft, which left me unable to pay any of my bills, no bank account nor money and created a nightmare to deal with! Turned my life upside down. I was so unbelievably stressed about a possible non,payment at no fault to me. Trisha has reached out to me a few times just to check in and see how things were going and not once have I felt like they were going to drop me. Instead, I've felt supported. They've been absolutely amazing, very understanding, and extremely patient with me during this hard time! They've worked with me 100%! They've pushed my due date out to help give me time to get things figured out. Through all of this, I was still made to feel like I'm a valued customer. Even a little bit of kindness during a time like this, goes a long way!! To Trisha and Mitch Ratzlaff office, thank you for being so understanding and working with me! You've made it so I have 1 less thing to stress about during this hard time. I appreciate you and all you have done!"
"Thank you Cynthia for taking the time to leave a review and tell others about how you have been treated. We know we aren’t perfect, but we consciously try to make sure that each and every one of our customers knows that they are valued. Thank you for trusting us with your insurance needs!"
Dan McClean
February 12, 2025
"Almost 50 years with same company, always taken care of, good communication with people in office. Always amazing, quick service. Trisha is awesome"
"Thank you, Dan, for sharing your experience and for being a loyal customer for nearly 50 years. It's awesome to hear that you've consistently received amazing and quick service. We’re glad to know that our team, especially Trisha, has been able to provide the support and communication you value. Your feedback is greatly appreciated!"
Ryan K (IrishFreak91)
February 10, 2025
"Crysta and Mitch both have been amazing! I have been using them for my vehicle, life and home insurance for 15 years now. Zero complaints!"
"It’s a pleasure serving you Ryan! Thank you for taking the time to leave a review and for trusting us with your insurance needs! "
michael fresh
January 31, 2025
"Always excellent service. Very helpful and friendly staff."
"Thank you so much for taking the time to leave a review and for trusting us with your insurance and financial services Michael!"
Michelle Baker
November 30, 2024
"Love the whole team at the State Farm office of Mitch Ratzlaff!!! Very friendly, super helpful, and fast responding. My most recent question was fairly simple however we had a situation awhile back where my son’s Subaru lost a battle with a deer. There was a snag with getting it from Eastern Oregon to Portland for evaluation. Mitch’s group jumped into action to make things right for my son even though they had nothing to do with the quagmire that cause the problem. Definitely a client for life!"
"Thank you, Michelle, for taking the time to leave a review and for trusting us with your insurance needs."
Jessica Gamman
November 13, 2024
"Wonderful personnel people. Always will to help. Will always willing to listen."
"Thank you, Jessica! It's great to know that our team has been helpful and attentive to your needs. We appreciate your kind words and look forward to continuing to support you! "
Steve Wheat
September 27, 2024
"Mitch has gone over the top with the accident that I recently had to define who was at fault. I appreciate personalized service from a large company. I've been with them for the last 10+ years. Great office to deal with."
"Thank you for sharing your experience, Steve! We're glad we could be there for you after your recent accident. Your loyalty over the past 10+ years means a lot to us. We're always here to help!"
Thomas Augustyn
September 7, 2024
"Mitch, I conferred recently with both Christa and Nikita in your office about some of my various State Farm Insurance coverages. I found both of them to be very helpful and knowledgeable in answering all of my questions...plus they're pleasant and friendly to boot. Thanks for having staff like them!"
"Thank you Thomas for your kind words about our team and for taking the time to let others know of your experience with our office. We appreciate you! "
Cosmo
September 2, 2024
"Very poor experience..Go somewhere else."
"Hey Cosmo. I’m trying to figure out who you are so I can look into this and reach out to you personally to see if there is something I can do to resolve your concerns and deliver the experience most of our customers talk about. However, I have talked to all of my team and nobody seems to know who you are or how to reach out to you. Cosmo is a pretty memorable name so obviously this is a screen name or you’re not a customer or prospect. Anyway, please, if you are willing, reach out to me personally so I can understand your concerns and earnestly attempt to fix this for you. Email: mitch@mitchratzlaff.com or phone: 503-623-5875 "
Donna Hatfield
August 8, 2024
"It's my insurance so far so good"
"Thank you for your kind words Donna. It is our pleasure to help you with your insurance."
alan ggn
August 8, 2024
"Wanted to provide a recent update to this great office.. This has been our State Farm office for many, many years, first John and now Mitch Ratzlaff. We have always been able to trust and to rely on them. And everyone in the office has been extraordinarily helpful and supportive: Alyssa, Chantelle, Crysta, Darci, Kayla, Trisha, and Rory. And just now, I had the opportunity to work with Nikita, the newest licensed individual there. Nikita went out of her way to research and to resolve an issue for us. Another great experience, as always, with this office. Thank you Nikita. Thank you everyone! Original review from three years ago. Everyone at the State Farm office of Mitch Ratzlaff has been great. They are all supportive, friendly, and effective and we are happy to work with everyone there. In particular, we have recently been working extensively with Crysta during our move to this area. Crysta has been absolutely amazing. She has been so patient and helpful. She has been tremendously helpful in working through all our questions and all the necessary details. Crysta is professional and effective. As important, Crysta is a pleasure to work with. It is always a great experience to handle all of our State Farm business at the Mitch Ratzlaff office with everyone and with Crysta."
"Thanks for your kind words! Its a pleasure to serve you and I agree, Crysta is absolutely amazing!"
Maraya Sullivan
July 16, 2024
"Never purchased renters's insurance before & knew zilch. W/State Farm- it was nothing but an Easy, Friendly, Fantastic Experience. & The thank you card I received from you in the mail afterwards was a very nice surprise 😎 🙏❤️ Thank you so much for caring enough to make the effort to go above and beyond for your customers- Unbelievable!!!"
"Welcome to our SF family Maraya and thank you for taking the time to leave a review! "
Don Colvin
July 3, 2024
"Krista at this office is the best! Highly recommend if you have any insurance needs."
"Thank you Don! Appreciate you taking your valuable time to tell others about my amazing team! "
Logan Fisher
June 13, 2024
"Chantelle Griffin is awesome at her job! Everyone I've talked to here is super kind and personable and they will never try to upsell you. I saved so much money switching to State Farm. They will work with you to save you as much money as possible and it's clear that they value people over money."
"Thank you for sharing your positive experience with Chantelle and our team! We're thrilled to hear that you found our service kind, personable, and focused on saving you money. We truly value our customers and are always here to help. "
lisa Yeck
March 4, 2024
"Mitch and his staff are very knowledgeable and helpful!"
"Thank you, Lisa! We appreciate your 5-star review and compliments. Our team is always here for you and ready to assist! "
Sandy Burke
February 27, 2024
"Thank you Trisha for helping with the Drive Safe and Save app."
"Thank you for your recognition of Trisha, Sandy! Trisha is always here to help!"
jayden Babcock
February 27, 2024
"Got my car insurance covered with Mitch Ratzlaff and Crysta. They were great to work with and so sweet. Offered me advice on the policy and helped go over everything. Made getting started with them seamless!"
"We're glad to have you, Jayden! Thank you for trusting us with your auto insurance. We truly appreciate your positive feedback and 5-star review!"
Hannah Mardock
February 27, 2024
"Easy breezy insurance from Mitch Ratzlaff. He has been taking care of me for years now. Always gives me the best options even if it isn’t him at that time. Love the team and environment they create. Quality people & quality rates."
"Thank you, Hannah! The Mitch Ratzlaff State Farm Insurance team goes above and beyond to provide you great rates and customer care. Your recognition is much appreciated!"
Hannah Mardock
February 27, 2024
"Great customer service, SUPER friendly and helped me understand the terms! -Got my car & life insurance all taken care of with Crysta H. -Let me just say, after getting quotes all day from other companies and talking to representatives that just sounded like they didn't care..It was refreshing to talk to Crysta. -She helped make it easy, went over the quote, communicated my concerns, and set me up for success. Thanks Crysta H & Mitch R.!"
"Hannah, thank you for your kind words and glowing 5-star review recognizing Crysta! We're so glad she could assist you with your auto and life insurance. We appreciate you sharing your positive experience with us!"
Nathan Powers
February 26, 2024
"Great experience! Renee and Mitch both explain everything so well. Great to work with!"
"Thank you for trusting us to meet your insurance needs Nathan, and for taking the time to let others know about your experience! We appreciate you! "