State Farm® Insurance Agent Mitch Ratzlaff
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
rita risley
May 19, 2026
"Super some, Affordable and immediate. I’m a happy girl. These guys are phenomenal!!"
Tim Peetz
May 19, 2026
"Found out today my agent had retired and this place was great to work with ."
Denise Ashur
May 19, 2026
"I’ve been a State Farm customer for years but unfortunately had a very frustrating situation with this office over car insurance. While we understand there can be bureaucratic challenges, it wasn’t handled professionally and we will be using a different insurance office in future. Disappointing to see, as we have always had positive experiences with other State Farm offices out of state prior to this."
"Hi Denise. Thank you for sharing here. We strive to always be professional, so I would like to reach out to you just to take feedback and your constructive criticism on how we could have done better. "
Linda K
May 18, 2026
"Great experience with MaryAnn at State Farm. She was clear, helpful, and made the Medigap process easy. Excellent service."
Trina Monk
May 18, 2026
"Jeff was so great! Had me covered within minutes after I got a quote online. I have always had progressive, I swear it has never been this easy and quick. Thank you for making this part of my day so simple when everything else hasn't been. 🙏"
ashley harlow
May 18, 2026
"Always easy to talk to someone, and get questions answered. They are great to work with!"
"Thank you, Ashley, for sharing your positive experience. It's wonderful to hear that our team has been able to assist you effectively and make communication easy. We appreciate your feedback and look forward to continuing to provide you with great service."
Raymond sambuceto
May 15, 2026
"Sierra has been wonderful to work with. She went above all expectations to show how much she cares for me as a customer. Being in the plumbing retail industry for over 30 years I can sense her concerns and know she really wanted to help me and explain everything to me and make me feel confident that I was represented completely"
"Thank you, Raymond, for your fantastic review! It's wonderful to know that you had a positive experience with our agency. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please feel free to reach out."
Jennifer Gore
May 14, 2026
"We recently added a new car to our State Farm policy. While doing that Chantelle ask if we were interested in a rerate. All we had to do was sign a form to allow State Farm to rerun our information and compare it or our current plan. We ended up with a savings of over $400 on our 6 month policy after adding a new car with a higher premium than the previous vehicle. Chantelle was helpful and knowledgeable with great customer service."
"Thank you, Jennifer, for sharing your experience with us. It's wonderful to hear that Chantelle was able to assist you effectively and help you save on your policy. We always strive to provide knowledgeable and helpful service, and it's great to know that Chantelle delivered on that promise. Your feedback is greatly appreciated, and we're glad to have you as part of our State Farm family."
Nickie J
May 14, 2026
"My situation was a little complicated. I was stressed out, almost in tears but let me tell you how quickly Dawn changed my day. From the moment I called, scared to death, I got a lovely cheerful voice who got me right over to Dawn and when I thought all hope was lost, because of my situation and because customer service these days is horrible, it wasn’t. what she did was take my horrible day, and turn it around even before I knew what that end result was going to be. She treated me with respect and kindness and listened. I live on the coast but I will forever send people her way because the service she provided, you don’t get everyday."
"Thank you so much for sharing your experience. It's wonderful to hear how Dawn was able to turn your day around and provide the support you needed during a stressful time. We strive to offer exceptional service, and it's rewarding to know that Dawn's kindness and attentiveness made such a positive impact. Your recommendation means a lot to us, and we're grateful for your trust."
Carrie Meaney
May 8, 2026
"Affordable car insurance, and great customer service!"
"Thank you, Carrie, for your wonderful feedback! It's fantastic to hear that you found our car insurance affordable and our customer service great. We truly appreciate your support and look forward to continuing to meet your insurance needs."
Jeremy Kitt
May 4, 2026
"Trisha is fantastic to work with. Prompt, kind, and got everything taken care of so quickly."
"Thank you, Jeremy, for sharing your positive experience with Trisha. It's wonderful to hear that she was prompt, kind, and efficient in assisting you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Melissa Fernandes
April 30, 2026
"Kailyn is always so helpful"
"Thank you, Melissa, for sharing your positive experience with Kailyn. It's wonderful to hear how helpful she has been. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Sarah Lane
April 29, 2026
"I recently relocated, and Jesse was a huge help in getting my car insurance switched over! He was polite, friendly, saved me a ton of money, and even informed me about other services that could be useful to me."
"Thank you, Sarah, for sharing your experience. It's wonderful to hear that Jesse was able to assist you smoothly with your car insurance transition and help you save money. We're glad he could also inform you about other services that might be beneficial. Your feedback is greatly appreciated, and we're here to support you with any future needs."
Lisa W
April 27, 2026
"I just switched to this agent...from another. And had a wonderful first experience... both professional and friendly... I got all my questions answered and happily was on my way."
"Thank you, Lisa, for sharing your experience. It's great to hear that your first interaction with us was both professional and friendly. We're glad all your questions were answered to your satisfaction. Your feedback is truly appreciated, and we look forward to continuing to serve you."
Ashley Swanick
April 20, 2026
"Staff is super helpful and knowledgeable."
"Thank you, Ashley, for your wonderful feedback! It's fantastic to hear that our staff's helpfulness and knowledge made a positive impact on your experience. Your satisfaction is our priority, and we're delighted to know we're meeting your expectations."
Kelly Lambert
April 17, 2026
"We had such great service from Kailyn at Mitch Ratzlaff’s State Farm. She recognized that our insurance was going to be discontinued due to an error with our payment and a couple emails that had been sent to correct it a few weeks earlier. She was able to problem solve and correct the issues to keep us fully insured."
"Thank you, Kelly, for sharing your experience with us. It's wonderful to hear that Kailyn was able to assist you effectively and ensure your coverage remained uninterrupted. We appreciate your feedback and are glad to know that our team could provide the support you needed. Your satisfaction is important to us, and we look forward to continuing to serve you."
Michelle French
April 14, 2026
"The staff members I interacted with were courteous, efficient and helpful. I'm looking forward to working with them in the future."
"Thank you, Michelle, for sharing your positive experience with our team. It's wonderful to hear that our staff was courteous, efficient, and helpful during your visit. We look forward to continuing to assist you with your insurance needs in the future. Your feedback is greatly appreciated!"
Beverly Mae Jewett
April 9, 2026
"Dawn Broadwater was very helpful and patient, answering all my questions and helping me find the best coverage for my situation. I would definitely recommend Dawn and her office."
"Thank you for sharing your experience with us. It's wonderful to hear that Dawn was able to assist you effectively and provide the coverage that suits your needs. Your recommendation means a lot, and we're glad to have been of service. If you have any more questions or need further assistance, feel free to reach out."
Rachael Anderson
April 2, 2026
"Great experience as always. I keep thinking 'Why did I not switch sooner to State Farm'."
"Thank you, Rachael, for sharing your positive experience. It's wonderful to hear that you're pleased with your decision to switch to State Farm. Your satisfaction is important to us, and we're glad to have you as part of our community. If you ever have any questions or need assistance, feel free to reach out."
Stephanie Stoddard
April 1, 2026
"I previously had another State Farm agent, but was transferred to Mitch Ratzlaff's office recently and I am so happy for the transfer! Mitch and his team are SO responsive. My previous agent would take days to respond to inquiries, but Mitch and his team actually answer their phones and respond to emails and texts immediately! Over the course of the past two weeks, I've been working with them to get my 16 year old daughter insured. They came up with every discount possible and Kelleigh even walked my daughter through the Drive and Save app. I can't tell you how pleased I am with the level of service this team has provided."
"Thank you, Stephanie, for sharing your experience. It's wonderful to hear that Mitch and the team have been able to meet your expectations with their responsiveness and dedication. Ensuring your daughter is well-insured and helping you find the best discounts is exactly what we strive for. Kelleigh and the rest of the team are committed to providing excellent service, and your feedback is greatly appreciated. If there's anything else we can assist you with, please let us know."
Michael Plaskett
March 31, 2026
"Great service"
"Thank you Michael for your kind words and for telling others about the service we’ve provided you. We aim to please! "
Alicia Taylor
March 31, 2026
"So glad I came to this place for my insurance! Darci, Kailyn and Jeff were so all so helpful and friendly, from start to finish! They made everything so easy..plus now I'm saving money! Highly recommend!"
"We are glad you came to our place too, Alicia! Thank you for taking time out of your day to share your experience with others and for your kind words about our team. Looking forward to taking care of you! "
Doug Juergensen
March 25, 2026
"Friendly and helpful service every time."
"Thank you, Doug, for sharing your positive experience. It's wonderful to hear that our service has consistently been friendly and helpful for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Daniel Helfrich
March 19, 2026
"They are quick to catch when there is a possible issue with your policy. Fully recommended."
"Thank you, Daniel, for sharing your positive experience. It's great to hear that our team was able to promptly address any potential issues with your policy. Your recommendation means a lot to us, and we're committed to continuing to provide attentive service."
Amy Kroeker
March 12, 2026
"They have always treated us more like a family than customer. They take their time to talk with us when we have questions, and help us when we've needed to file a claim for our home and a car. I would highly recommend them."
"Thank you, Amy, for sharing such a wonderful review. It's great to hear that you feel like part of the family with us. We always strive to provide the support and attention you deserve, especially when it comes to important matters like filing claims. Your recommendation means a lot, and we're here whenever you need us."