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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jann Bracht

July 2, 2025

5  out of  5
rating by Jann Bracht
"Working with State Farm was a great experience, and they made the entire process easy. Jesse was incredibly knowledgeable and patient, answering all questions and ensuring every aspect of the policy was understood. This agency is highly recommended to anyone seeking a trustworthy insurance agency that prioritizes customers."
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Tammy Roebke

June 30, 2025

5  out of  5
rating by Tammy Roebke
"We’ve been with this branch of State Farm for many years, they are always helpful. They always go out of their way to help us out."
We responded:
"Thank you for your kind words, Tammy. We enjoy serving you and appreciate you trusting us with your insurance needs. "
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Barbara Wish

June 25, 2025

5  out of  5
rating by Barbara Wish
"We are very happy with our service! Anytime we have questions, they are answered! The staff is always very friendly!"
We responded:
"Thank you, Barbara! We're delighted to hear that you're happy with our service and that your questions are always answered. Our team takes pride in being friendly and helpful, and your feedback means a lot to us. We look forward to continuing to serve you!"
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Anne Craver

June 23, 2025

5  out of  5
rating by Anne Craver
"They are always helpful and very kind."
We responded:
"Thank you Anne! We appreciate your trust and patronage. "
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Korey Alexander

June 19, 2025

5  out of  5
rating by Korey Alexander
"After my old insurance policy went way up, I immediately started reaching out and getting quotes from other insurance companies. I gave Jesse a call and he was able to get me a quote very quickly! Not only was he able to get me a better rate, but his communication, knowledge, and eagerness to help was top- notch! I will be recommending anyone who is trying to find a new insurance company to reach out to Jesse during their search! He made the entire process VERY smooth and I didn’t have to deal with the hassle of contacting my mortgage company to get the new policy into place. Great service all around and I am super happy! Thank you!"
We responded:
"Thank you for taking the time to tell others about your positive experience with our office and with Jesse. He really is a super star! We look forward to serving you and yours, Korey! "
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Jim Klein

June 19, 2025

5  out of  5
rating by Jim Klein
"We have all of our insurance coverage through Mitch's office since moving here in 2013. We really appreciate their customer service. Very friendly, knowledgeable agents and always helpful. Thanks Mitch, Marti and Jim Klein"
We responded:
"Thank you, Jim, for sharing your experience with our office. We're delighted to hear that you've been satisfied with our customer service since 2013. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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DAMHANSEN

June 15, 2025

5  out of  5
rating by DAMHANSEN
"Mitch Ratzlaff State Farm insurance is hands down the best insurance I've ever had, great rates and great Service."
We responded:
"Thank you, thank you, for both the review and for your insurance business. We love serving you! "
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Logan DiBetta

June 13, 2025

5  out of  5
rating by Logan DiBetta
"Just worked with Jesse at State Farm. He was really great to work with and answered all my questions. He was able to save me money with my new policies on top of getting me some additional coverage."
We responded:
"Thank you, Logan, for sharing your experience with Jesse. It's wonderful to hear that he was able to assist you effectively. We appreciate your feedback and are glad to know you had a positive experience with us. Your satisfaction is important, and we're here to help with any future needs. "
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Madison Milligan

June 13, 2025

5  out of  5
rating by Madison Milligan
"Ask for Jesse!!!! The best experience ever!! He helped me so much!!!! Incredible. Thank you!!"
We responded:
"Thank you, Madison, for sharing your experience! It's wonderful to hear that Jesse provided such exceptional service. Your feedback is greatly appreciated and motivates us to continue delivering top-notch assistance. If there's anything else we can do for you, feel free to let us know."
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Bonnie Kost

June 12, 2025

5  out of  5
rating by Bonnie Kost
"Fast, efficient and pleasant. What more could I want"
We responded:
"Thank you, Bonnie, for taking the time to leave a review and for trusting us to meet your insurance needs! "
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Lauren Bracht

June 12, 2025

5  out of  5
rating by Lauren Bracht
"Jesse was extremely thorough throughout the process of getting us signed up for insurance with State Farm! Highly recommend doing business with these folks!"
We responded:
"Thank you for the review Lauren! We appreciate you and look forward to working with you on your insurance policies! "
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Hunter Gipson

June 12, 2025

5  out of  5
rating by Hunter Gipson
"Jesse is the best agent! Always makes sure he gets me the best price, and has great communication. Highly recommend him to anyone!"
We responded:
"We sure appreciate you taking the time to tell others about Jesse here in our office. We strive to treat others the way we want to be treated and Jesse is a huge part of that. Looking forward to serving you Hunter! "
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Kim McLain

June 12, 2025

5  out of  5
rating by Kim McLain
"An easy and professional experience. All details taken care of! Jesse Bracht took care of us and saved us money! Easy choice!"
We responded:
"Fantastic! We love to hear this Kim, and thank you for taking the time to tell others about your experience. "
Profile photo of Jesse Bracht

Jesse Bracht

June 10, 2025

5  out of  5
rating by Jesse Bracht
"Darci is the best! Best agency in town"
We responded:
"Thank you for drawing attention to one of our All-Stars, Darci. She’s the quiet one, always serving others behind the scenes and doing the stuff that nobody likes doing, and all without being asked. She really is the best. Thanks for giving her a shout out! "
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Lori Riha

June 4, 2025

5  out of  5
rating by Lori Riha
"Excellent customer service from the beginning. They were sufficient and quick and what I needed. Perfectly done. Thank you! 😊"
We responded:
"Thank you Lori! We appreciate you and are grateful that you took the time to tell others about your experience with our office. "
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Julian Melynn

June 3, 2025

5  out of  5
rating by Julian Melynn
"A wonderful office of exceptional people who genuinely care about taking care of their members!"
We responded:
"What kind words! Thank you Julian, for your review and for choosing our office to meet your insurance and financial services needs! "
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Amber Deets

June 3, 2025

5  out of  5
rating by Amber Deets
"Always kick to respond. Darcy is very knowledgeable!"
We responded:
"Thank you, Amber, for trusting us to meet your insurance needs and for taking the time to leave a review. We love serving you and Kyle! "
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BSD LLC Traffic Control

May 30, 2025

5  out of  5
rating by BSD LLC Traffic Control
"Mitch's state farm office is the best, the office staff is incredible, always makes thing easy, they will go above and beyond what the others agent's normally would do.. We have been with Mitch ratzlaff office for 13yrs now, never have an issue with Mitch's office, they even went to bat for us against corporate statefarm, when a issue came up about coverage on accident with our new rig, where we had full coverage, but do to not having a endorsement gap coverage, corporate still didn't cover the accident or repairs of the rig, but Mitch & his staff fixed it so we will not have that gap issue ever again that it wont be covered next time.. Payments they work with you best they can. We get txt remaining for payment due, whice is incredible. For us, give card number and its done, email receipt and id cards. You cant go wrong with Mitch as your agent.. with his amazing staff to make all your insurance needs met.. We have enjoyed being with them for the years we have been.. 1 wish is they cover everything we need for our business some day they might take on general liability for flagging contractor.."
We responded:
"Thank you so much for taking the time to leave a review and for being a customer. We will make sure to reach out if our guidelines ever change with regards to your business general liability needs. Thanks again for taking the time to tell others of your experience. It’s a joy and pleasure to serve you! "
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Andrew Reed

May 20, 2025

5  out of  5
rating by Andrew Reed
"Very nice and professional! Always ready to help when I need it, and I do need"
We responded:
"Thank you for your review, Andrew, and for trusting us to help you with your insurance and financial services needs. We appreciate you!"
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Diane de Vries

May 20, 2025

5  out of  5
rating by Diane de Vries
"Trish provided great friendly customer service and solved my questions quickly and efficiently. I really appreciated her follow up confirming that everything had been taken care of. What a great State Farm team!"
We responded:
"Thank you for your business and for your kind comments about Trisha and our team Diane! We appreciate you and look forward to serving you in the future. "
Profile photo of Brian Treutle

Brian Treutle

May 2, 2025

5  out of  5
rating by Brian Treutle
"Dawn was very helpful today scuring my home insurance!"
We responded:
"Thank you for taking the time to tell others about your positive experience with our insurance agency and with Dawn. We appreciate you Brian and look forward to serving you in the future. "
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Isaac P

April 25, 2025

5  out of  5
rating by Isaac P
"We made the change over to Mitch and his team. Their customer service has been awesome and they saved us over $2000 a year between our home owners and auto insurance with better coverage than what we had before. We worked with Kayla and she has been awesome! Always quick to respond and been able to provide answers for all of my questions when I’ve had them. Thank you team!!!!"
We responded:
"Thank you Isaac for your kind words about Kayla and our team, for taking the time to leave a review, and for trusting is with your insurance needs. Looking forward to serving you and helping you achieve your financial goals! "
Profile photo of Natasha Keightley

Natasha Keightley

April 22, 2025

5  out of  5
rating by Natasha Keightley
"I've been with Mitch Ratzlaff's State Farm office since 2017. I'll admit, I was pretty clueless about insurance before then. But Mitch and his team offer plenty of guidence, knowledge and expertise, and because of that I have a much better understanding and continue to learn new things all the time! Mitch helped me set up Auto and Life, as well as Retirement and Rental insurance, and answered all my questions during the process. They've always made me feel welcome and comfortable and are a trustworthy company if you are interested in looking into insurance needs for yourself or someone you know. It's affordable and the location is very easy to get to as well which I appreciate since I can sometimes get turned around when trying to find a specific business or location. Everyone has great communication and are personable! They have a positive attitude, and go above and beyond to make sure you're satisfied with your experience. Needless to say, all these years later and I'm still just as happy with the friendly and helpful team and I look forward to many more years with the same great people!"
We responded:
"Wow. Thank you for the kind words and for trusting us with your insurance and financial needs Natasha! Its a joy for us to work with you!!!!"
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Alexis Krupa

March 19, 2025

5  out of  5
rating by Alexis Krupa
"I’d recommend Mitch Ratzlaff. Their prices are slightly higher than a number of the quotes I got, but their customer service more than makes up for the difference in price. Alyssa helped me out and truly showed she was committed to client relationship development. Honestly, my experience with her is the reason I went with Statefarm despite their slightly higher prices. Dealing with insurance is usually painful and it’s worth the few extra dollars to go with a company that makes you feel more comfortable and takes the time for you. Thanks Alyssa!"
We responded:
"Thank you, Alexis, for doing business with us and for taking the time to tell others about your experience. We aren’t always the low-cost provider, but I would argue that between our company and my team, we are the best option for the majority of folks out there and we will work hard for our customers. :)"
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Naomi Shumaker

March 10, 2025

5  out of  5
rating by Naomi Shumaker
"Chantelle and the entire rest of the staff at Mitch's office are always so friendly and helpful! I've been a State Farm customer for 26 years, and wouldn't trust my insurance needs with anyone else!"
We responded:
"Thank you, Naomi, for your kind words and for being a loyal State Farm customer for 26 years! It's wonderful to hear that Chantelle and the rest of the team have been able to provide you with friendly and helpful service. Your trust in us for your insurance needs means a lot, and we're grateful to have you as a customer!"