State Farm® Insurance Agent Mitch Ratzlaff

"I've been with Mitch Ratzlaff's State Farm office since 2017. I'll admit, I was pretty clueless about insurance before then. But Mitch and his team offer plenty of guidence, knowledge and expertise, and because of that I have a much better understanding and continue to learn new things all the time! Mitch helped me set up Auto and Life, as well as Retirement and Rental insurance, and answered all my questions during the process. They've always made me feel welcome and comfortable and are a trustworthy company if you are interested in looking into insurance needs for yourself or someone you know. It's affordable and the location is very easy to get to as well which I appreciate since I can sometimes get turned around when trying to find a specific business or location. Everyone has great communication and are personable! They have a positive attitude, and go above and beyond to make sure you're satisfied with your experience. Needless to say, all these years later and I'm still just as happy with the friendly and helpful team and I look forward to many more years with the same great people!"

"I’d recommend Mitch Ratzlaff. Their prices are slightly higher than a number of the quotes I got, but their customer service more than makes up for the difference in price. Alyssa helped me out and truly showed she was committed to client relationship development. Honestly, my experience with her is the reason I went with Statefarm despite their slightly higher prices. Dealing with insurance is usually painful and it’s worth the few extra dollars to go with a company that makes you feel more comfortable and takes the time for you. Thanks Alyssa!"

"Chantelle and the entire rest of the staff at Mitch's office are always so friendly and helpful! I've been a State Farm customer for 26 years, and wouldn't trust my insurance needs with anyone else!"

"Trisha is very nice on the phone. And she seems to be knowledgeable about State Farm. She has also pointed out, we could do a review and possibly get an add on policy to keep us covered in case of getting sewed."

"They are so helpful and friendly. Been with this group many years. Very pleased"

"Their prices might be a little high but the staff makes up for it. Im slightly stupid and whenever i ask a question about insurance they still explain it in a way my pea size brain can understand. 9.5/10"

"I've been with Mitch Ratzlaff's State Farm office for a few years now for my Auto and Rental insurance. I would recommend his office and just State Farm in general to anyone! Recently I was a victim of Identity Theft, which left me unable to pay any of my bills, no bank account nor money and created a nightmare to deal with! Turned my life upside down. I was so unbelievably stressed about a possible non,payment at no fault to me. Trisha has reached out to me a few times just to check in and see how things were going and not once have I felt like they were going to drop me. Instead, I've felt supported. They've been absolutely amazing, very understanding, and extremely patient with me during this hard time! They've worked with me 100%! They've pushed my due date out to help give me time to get things figured out. Through all of this, I was still made to feel like I'm a valued customer. Even a little bit of kindness during a time like this, goes a long way!! To Trisha and Mitch Ratzlaff office, thank you for being so understanding and working with me! You've made it so I have 1 less thing to stress about during this hard time. I appreciate you and all you have done!"

"Almost 50 years with same company, always taken care of, good communication with people in office. Always amazing, quick service. Trisha is awesome"

"Crysta and Mitch both have been amazing! I have been using them for my vehicle, life and home insurance for 15 years now. Zero complaints!"

"Always excellent service. Very helpful and friendly staff."

"Love the whole team at the State Farm office of Mitch Ratzlaff!!! Very friendly, super helpful, and fast responding. My most recent question was fairly simple however we had a situation awhile back where my son’s Subaru lost a battle with a deer. There was a snag with getting it from Eastern Oregon to Portland for evaluation. Mitch’s group jumped into action to make things right for my son even though they had nothing to do with the quagmire that cause the problem. Definitely a client for life!"

"Wonderful personnel people. Always will to help. Will always willing to listen."

"Mitch has gone over the top with the accident that I recently had to define who was at fault. I appreciate personalized service from a large company. I've been with them for the last 10+ years. Great office to deal with."

"Mitch, I conferred recently with both Christa and Nikita in your office about some of my various State Farm Insurance coverages. I found both of them to be very helpful and knowledgeable in answering all of my questions...plus they're pleasant and friendly to boot. Thanks for having staff like them!"

"Very poor experience..Go somewhere else."

"It's my insurance so far so good"

"Wanted to provide a recent update to this great office.. This has been our State Farm office for many, many years, first John and now Mitch Ratzlaff. We have always been able to trust and to rely on them. And everyone in the office has been extraordinarily helpful and supportive: Alyssa, Chantelle, Crysta, Darci, Kayla, Trisha, and Rory. And just now, I had the opportunity to work with Nikita, the newest licensed individual there. Nikita went out of her way to research and to resolve an issue for us. Another great experience, as always, with this office. Thank you Nikita. Thank you everyone! Original review from three years ago. Everyone at the State Farm office of Mitch Ratzlaff has been great. They are all supportive, friendly, and effective and we are happy to work with everyone there. In particular, we have recently been working extensively with Crysta during our move to this area. Crysta has been absolutely amazing. She has been so patient and helpful. She has been tremendously helpful in working through all our questions and all the necessary details. Crysta is professional and effective. As important, Crysta is a pleasure to work with. It is always a great experience to handle all of our State Farm business at the Mitch Ratzlaff office with everyone and with Crysta."

"Never purchased renters's insurance before & knew zilch. W/State Farm- it was nothing but an Easy, Friendly, Fantastic Experience. & The thank you card I received from you in the mail afterwards was a very nice surprise 😎 🙏❤️ Thank you so much for caring enough to make the effort to go above and beyond for your customers- Unbelievable!!!"

"Krista at this office is the best! Highly recommend if you have any insurance needs."

"Chantelle Griffin is awesome at her job! Everyone I've talked to here is super kind and personable and they will never try to upsell you. I saved so much money switching to State Farm. They will work with you to save you as much money as possible and it's clear that they value people over money."

"Mitch and his staff are very knowledgeable and helpful!"

"Thank you Trisha for helping with the Drive Safe and Save app."

"Got my car insurance covered with Mitch Ratzlaff and Crysta. They were great to work with and so sweet. Offered me advice on the policy and helped go over everything. Made getting started with them seamless!"

"Easy breezy insurance from Mitch Ratzlaff. He has been taking care of me for years now. Always gives me the best options even if it isn’t him at that time. Love the team and environment they create. Quality people & quality rates."

"Great customer service, SUPER friendly and helped me understand the terms! -Got my car & life insurance all taken care of with Crysta H. -Let me just say, after getting quotes all day from other companies and talking to representatives that just sounded like they didn't care..It was refreshing to talk to Crysta. -She helped make it easy, went over the quote, communicated my concerns, and set me up for success. Thanks Crysta H & Mitch R.!"