State Farm® Insurance Agent Mitch Ratzlaff
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Steve Wheat
September 27, 2024
"Mitch has gone over the top with the accident that I recently had to define who was at fault. I appreciate personalized service from a large company. I've been with them for the last 10+ years. Great office to deal with."
"Thank you for sharing your experience, Steve! We're glad we could be there for you after your recent accident. Your loyalty over the past 10+ years means a lot to us. We're always here to help!"
Thomas Augustyn
September 7, 2024
"Mitch, I conferred recently with both Christa and Nikita in your office about some of my various State Farm Insurance coverages. I found both of them to be very helpful and knowledgeable in answering all of my questions...plus they're pleasant and friendly to boot. Thanks for having staff like them!"
"Thank you Thomas for your kind words about our team and for taking the time to let others know of your experience with our office. We appreciate you! "
Cosmo
September 2, 2024
"Very poor experience..Go somewhere else."
"Hey Cosmo. I’m trying to figure out who you are so I can look into this and reach out to you personally to see if there is something I can do to resolve your concerns and deliver the experience most of our customers talk about. However, I have talked to all of my team and nobody seems to know who you are or how to reach out to you. Cosmo is a pretty memorable name so obviously this is a screen name or you’re not a customer or prospect. Anyway, please, if you are willing, reach out to me personally so I can understand your concerns and earnestly attempt to fix this for you. Email: mitch@mitchratzlaff.com or phone: 503-623-5875 "
Donna Hatfield
August 8, 2024
"It's my insurance so far so good"
"Thank you for your kind words Donna. It is our pleasure to help you with your insurance."
alan ggn
August 8, 2024
"Wanted to provide a recent update to this great office.. This has been our State Farm office for many, many years, first John and now Mitch Ratzlaff. We have always been able to trust and to rely on them. And everyone in the office has been extraordinarily helpful and supportive: Alyssa, Chantelle, Crysta, Darci, Kayla, Trisha, and Rory. And just now, I had the opportunity to work with Nikita, the newest licensed individual there. Nikita went out of her way to research and to resolve an issue for us. Another great experience, as always, with this office. Thank you Nikita. Thank you everyone! Original review from three years ago. Everyone at the State Farm office of Mitch Ratzlaff has been great. They are all supportive, friendly, and effective and we are happy to work with everyone there. In particular, we have recently been working extensively with Crysta during our move to this area. Crysta has been absolutely amazing. She has been so patient and helpful. She has been tremendously helpful in working through all our questions and all the necessary details. Crysta is professional and effective. As important, Crysta is a pleasure to work with. It is always a great experience to handle all of our State Farm business at the Mitch Ratzlaff office with everyone and with Crysta."
"Thanks for your kind words! Its a pleasure to serve you and I agree, Crysta is absolutely amazing!"
Maraya Sullivan
July 16, 2024
"Never purchased renters's insurance before & knew zilch. W/State Farm- it was nothing but an Easy, Friendly, Fantastic Experience. & The thank you card I received from you in the mail afterwards was a very nice surprise 😎 🙏❤️ Thank you so much for caring enough to make the effort to go above and beyond for your customers- Unbelievable!!!"
"Welcome to our SF family Maraya and thank you for taking the time to leave a review! "
Don Colvin
July 3, 2024
"Krista at this office is the best! Highly recommend if you have any insurance needs."
"Thank you Don! Appreciate you taking your valuable time to tell others about my amazing team! "
Logan Fisher
June 13, 2024
"Chantelle Griffin is awesome at her job! Everyone I've talked to here is super kind and personable and they will never try to upsell you. I saved so much money switching to State Farm. They will work with you to save you as much money as possible and it's clear that they value people over money."
"Thank you for sharing your positive experience with Chantelle and our team! We're thrilled to hear that you found our service kind, personable, and focused on saving you money. We truly value our customers and are always here to help. "
lisa Yeck
March 4, 2024
"Mitch and his staff are very knowledgeable and helpful!"
"Thank you, Lisa! We appreciate your 5-star review and compliments. Our team is always here for you and ready to assist! "
Sandy Burke
February 27, 2024
"Thank you Trisha for helping with the Drive Safe and Save app."
"Thank you for your recognition of Trisha, Sandy! Trisha is always here to help!"
jayden Babcock
February 27, 2024
"Got my car insurance covered with Mitch Ratzlaff and Crysta. They were great to work with and so sweet. Offered me advice on the policy and helped go over everything. Made getting started with them seamless!"
"We're glad to have you, Jayden! Thank you for trusting us with your auto insurance. We truly appreciate your positive feedback and 5-star review!"
Hannah Mardock
February 27, 2024
"Easy breezy insurance from Mitch Ratzlaff. He has been taking care of me for years now. Always gives me the best options even if it isn’t him at that time. Love the team and environment they create. Quality people & quality rates."
"Thank you, Hannah! The Mitch Ratzlaff State Farm Insurance team goes above and beyond to provide you great rates and customer care. Your recognition is much appreciated!"
Hannah Mardock
February 27, 2024
"Great customer service, SUPER friendly and helped me understand the terms! -Got my car & life insurance all taken care of with Crysta H. -Let me just say, after getting quotes all day from other companies and talking to representatives that just sounded like they didn't care..It was refreshing to talk to Crysta. -She helped make it easy, went over the quote, communicated my concerns, and set me up for success. Thanks Crysta H & Mitch R.!"
"Hannah, thank you for your kind words and glowing 5-star review recognizing Crysta! We're so glad she could assist you with your auto and life insurance. We appreciate you sharing your positive experience with us!"
Nathan Powers
February 26, 2024
"Great experience! Renee and Mitch both explain everything so well. Great to work with!"
"Thank you for trusting us to meet your insurance needs Nathan, and for taking the time to let others know about your experience! We appreciate you! "
Jeff Stewart
February 22, 2024
"I have known Mitch for many years, and he is an incredibly honest and caring person. He and his State Farm team serve their customers at the highest level. If you are looking for help with your insurance and financial services, you need to talk with Mitch Ratzlaff’s State Farm team!"
"Thank you for your kind words and for taking the time to share with others Jeff. We sure enjoy helping people with their insurance and financial services needs. "
Mel Bruce
February 20, 2024
"Best customer service!! Not only did we switch our personsl coverage from a company we had been with for over 15 years ( he saved us almost 50%) My salons independent contractors retained malpractice ins thru them! Great rates and great humans!!"
"Thank you for your 5-star review, Mel! We're so glad to hear of your positive experience with our team. Thank you for trusting us with your insurance! "
Marie McClanahan
February 9, 2024
"I called to change my address with State Farm in order to receive a declaration page listing my new apartment number. It was very short notice from me; yet, Chantelle Griffin (Mitch Ratzlaff-State Farm Insurance) created my document for pickup at her office (at my choice). Chantelle offered warm, friendly and businesslike service (indicative of the ongoing good service I have always received from this office and its personnel.) Thank you."
"Thank you for your review Marie and the kind words you’ve shared about our team. We are thrilled to help you with your insurance and appreciate you! "
Eric Bunge
January 31, 2024
"Excellent customer service. Darcy and Tricia are very helpful and always polite. Been satisfied with Mitch and State Farm for for decades. Very recommended."
"Eric, thank you for your 5-star review and loyalty to the Mitch Ratzlaff State Farm Insurance Agency! Your kind words recognizing Darcy and Tricia mean so much to us. We truly appreciate your recommendation of our services to others! "
Gary Bell
January 23, 2024
"Awesome"
"Thank you for your 5-star review, Gary! We appreciate your support."
Carl Schneider
January 19, 2024
"I moved to Dallas a few years ago and switched to Mitch Ratzlaff as my local State Farm agent. I have been extremely pleased with the service I have received from this agency. The staff is always very friendly and helpful."
"Thank you Carl for taking the time to tell others about your experience and for trusting us to handle your insurance needs. We love helping people when they relocate to our community and are extremely pleased to have you as a customer. "
DREW OSBORN
January 17, 2024
"Incredibly helpful and prompt! After requesting a quote during the weekend, and getting it the same day, Kayla reached out to see if there was anything else we needed. I told her we hadn’t decided on a new car yet, but when we did it was a quick text to her and we got a proof of insurance within minutes. Couldn’t be happier!"
"Awesome, Drew!! Thank you so much for your 5-star review and recognition of Kayla. We're so glad Kayla could assist you with new auto insurance. We appreciate you sharing your positive experience! "
Janeen White
January 12, 2024
"Best service I’ve ever had! Great gals! I won’t ever get another insurance company!"
"Janeen, thank you so much for your 5-star review and kind words! We appreciate you sharing your positive experience with our team."
Lily Gimby
January 9, 2024
"I’ve been with State Farm for several years now and I have to say, having Mitch Ratzlaff as my agent and his team is a huge blessing and quite frankly makes ALL the difference. Chantelle walked me through the process of trying to get a lower premium and I’m so grateful for her support and help. They take such good care of me and almost all my entire immediate family members! I would 1000% highly recommend 😊"
"Lily, thank you for your loyalty to the Mitch Ratzlaff State Farm Insurance Agency! We're so grateful to have you as a customer. We truly appreciate your recognition of our team and your recommendation of our services to others!"
Wyatt “YoungWy2” Davis
January 6, 2024
"Easy to work with and prompt to return calls when busy!"
"Thank you Wyatt for taking the time to tell others about your experience with our office. "
James Ward
December 30, 2023
"They treat you like family, honest, and just the best"
"Thank you, James! We're so happy to hear you've had a good experience with our team. We truly appreciate your kind words and 5-star review."