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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bindy

August 28, 2026

5  out of  5
rating by Bindy
"Kelly was exceptionally professional and very helpful"
We responded:
"We are so happy that you found Kelleigh to be exceptional. Our goal is to put our customer’s needs first as we seek to serve with our professional knowledge and services. Thank you, Bindy, for taking the time to leave a review! "
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James Albrecht

August 28, 2026

5  out of  5
rating by James Albrecht
"Trisha was very helpful and professional. Real happy with Mitch Ratzlaff State farm Ins."
We responded:
"Thank you, James, for sharing your positive experience with Trisha and the team at Mitch Ratzlaff State Farm Insurance. It's wonderful to hear that you found the service helpful and professional. Your satisfaction is important to us, and we're glad to know you're happy with your experience. If you have any further questions or need assistance, feel free to reach out."
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Carly Brannan

August 26, 2026

5  out of  5
rating by Carly Brannan
"Working with Mitch and his team was a great experience! Thankful for Darci in making the process of getting life insurance for my husband and I a breeze!"
We responded:
"Thank you, Carly, for sharing your positive experience with Mitch and the team. It's wonderful to hear that Darci made the process of securing life insurance smooth for you and your husband. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Valerie Holsclaw

August 25, 2026

5  out of  5
rating by Valerie Holsclaw
"I absolutely love my State Farm folks at the Mitch Ratzlaff office in Dallas, Oregon. They have gone above and beyond for me on several occasions. Thank you for your kindness!"
We responded:
"Kindness is so underrated, isn’t it, Valerie? We strive to treat others the way we want to be treated, so it’s so nice to hear about it when we get it right. Thank you for taking the time to tell other people about your own, firsthand experience with our office. We appreciate you! "
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Dani Dávalos

August 24, 2026

5  out of  5
rating by Dani Dávalos
"Kelleigh was amazing, methodical and very amicable! Our premium was cut just over HALF our monthly payments. Then, coupled with the car insurance, our overall pockets saved us a lot of money. Thanks, all!"
We responded:
"Thank you, Dani, for sharing your experience! It's wonderful to hear that Kelleigh's methodical approach and friendly service made such a positive impact. We're delighted that you were able to significantly reduce your premium and save on your overall expenses. Your feedback is greatly appreciated, and we're here to assist with any future insurance needs."
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Samantha Beardsley

August 22, 2026

5  out of  5
rating by Samantha Beardsley
"Darci is absolutely amazing! She was so sweet and helped us figure everything out in less than 10 minutes! :) thank you for your help!!"
We responded:
"Thank you, Samantha, for sharing your experience! It's wonderful to hear that Darci provided such efficient and friendly service. We always aim to make the process as smooth as possible for our customers. Your feedback is greatly appreciated, and we're glad we could assist you quickly. If you have any more questions or need further assistance, feel free to reach out anytime."
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Jen Thorsted

August 21, 2026

5  out of  5
rating by Jen Thorsted
"Kelleigh was fantastic. I was in/out in no time with my new policy for yet another vehicle added to the household fleet 😂"
We responded:
"Thank you, Jen, for sharing your experience! It's wonderful to hear that Kelleigh provided such efficient service and helped you quickly secure a new policy for your vehicle. Your feedback is greatly appreciated, and we're delighted to be part of your household's insurance needs. Looking forward to assisting you again in the future!"
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Desaray Sullenger

August 21, 2026

5  out of  5
rating by Desaray Sullenger
"Great customer service"
We responded:
"Thank you, Desaray, for sharing your experience with our team. We're delighted to hear that you appreciated the customer service. Providing exceptional service is our priority, and your feedback motivates us to continue delivering quality support. If you have any more thoughts or need assistance in the future, feel free to reach out."
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Victor & Suzy Overturf

August 21, 2026

5  out of  5
rating by Victor & Suzy Overturf
"great service/attention to detail/ thanks a lot"
We responded:
"Thank you, Victor & Suzy, for your wonderful feedback! We're delighted to hear that you appreciated our service and attention to detail. Providing exceptional service is our priority, and your kind words motivate us to continue delivering the best experience possible. If you have any further questions or need assistance, feel free to reach out."
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Erica Craiger

August 19, 2026

5  out of  5
rating by Erica Craiger
"I could not be happier with State Farm. I know that I can always reach out if I have questions or concerns about my policy and they will be very prompt with responding. Jeff is amazing, very helpful and explains everything thoroughly in a way that makes sense."
We responded:
"Thank you, Erica, for sharing your positive experience with us. It's wonderful to hear that you feel confident reaching out with any questions or concerns about your policy. Jeff is indeed a valuable part of our team, and we're glad he could assist you effectively. Your satisfaction is our priority, and we appreciate your trust in us."
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Jim Johnson

August 18, 2026

5  out of  5
rating by Jim Johnson
"Jeff was pleasant to work with. He listened to me and formed a course of action, explaining everything. I'm very satisfied with the service received."
We responded:
"Thank you, Jim, for sharing your positive experience with Jeff at Mitch Ratzlaff - State Farm Insurance Agent. It's great to hear that Jeff's attentive approach and clear communication made your experience satisfying. Your feedback is invaluable and helps us continue to provide excellent service. We appreciate your trust in us for your insurance needs."
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Tyler Logsdon

August 18, 2026

5  out of  5
rating by Tyler Logsdon
"Dawn was very helpful in getting me good rates. Made the process very easy. When I ran into a problem with the app I texted Dawn. She was out but her co worker Kelleigh was quick to respond and solve the issue. Very helpful team"
We responded:
"Thank you, Tyler, for sharing your positive experience with us. It's wonderful to hear that Dawn was able to assist you in securing good rates and making the process seamless. We're also glad that Kelleigh could step in promptly to resolve the app issue. Our team is dedicated to providing excellent service, and your feedback is greatly appreciated."
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Yuki Fox

August 17, 2026

5  out of  5
rating by Yuki Fox
"Always great whenever I have to work with this agent, everything always goes quick, easy and simple!"
We responded:
"Thank you for sharing your positive experience with our agency. It's wonderful to hear that working with us has been quick, easy, and simple for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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P Whitney

August 17, 2026

5  out of  5
rating by P Whitney
"Great help"
We responded:
"Thank you for your feedback! We're delighted to hear that you found our assistance helpful. Providing excellent service is our top priority, and your positive experience is a testament to our team's dedication. If you have any further questions or need assistance, feel free to reach out. Your support is greatly appreciated!"
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Linda McClean

August 17, 2026

5  out of  5
rating by Linda McClean
"My husband, Dan and I have always been impressed with Mitch and his team at State Farm. They are the best!!!"
We responded:
"Thank you, Linda, for sharing your positive experience with Mitch and the team. It's wonderful to hear that you and Dan have been impressed with the service provided. Your feedback is greatly appreciated and helps us continue to deliver the best possible service. If you ever have any questions or need assistance, feel free to reach out."
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Tonya Grass

August 17, 2026

5  out of  5
rating by Tonya Grass
"I wish I could give 6 stars! We finally switched the auto and home insurance we held for more than 30 years - Kelleigh walked me through all the steps and addressed our individual needs and situation, and saved us a TON of money for exactly the coverage we need. We should have done this years ago! Mitch and his team are the best around!!"
We responded:
"Thank you, Tonya, for your wonderful feedback! It's fantastic to hear that Kelleigh was able to guide you through the process and tailor the coverage to fit your needs while saving you money. We're delighted that you chose to switch your auto and home insurance with us after so many years. Mitch and the team are committed to providing the best service possible, and your kind words mean a lot to us. If you have any questions or need further assistance, we're always here to help."
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Aaron Olsen

August 17, 2026

4  out of  5
rating by Aaron Olsen
"Fast and friendly service."
We responded:
"Thank you, Aaron, for your review and taking the time to tell others about our fast and friendly service. I would love to connect with you about how we could improve our 4 star service and get to 5 star service, but 4 is better than 3, 2 or 1. :)"
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Belinda Weichers

August 13, 2026

5  out of  5
rating by Belinda Weichers
"I just love our little hometown State Farm Agency ( Mitch Ratzlaff ) Every single time I have an Issue or question everyone in the office is always so kind and helpfull. I always get an immediate phone call or email back. Its so nice to work with good honest people. Thank you State Farm!!!"
We responded:
"Thank you, Belinda, for sharing your wonderful experience with our State Farm office. It's great to hear that our team's kindness and prompt responses have made a positive impact. We take pride in providing honest and reliable service to our community. Your feedback is truly appreciated and motivates us to continue delivering exceptional support."
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BlueMetroid

August 12, 2026

5  out of  5
rating by BlueMetroid
"Trisha was incredibly helpful and had excellent customer service! Thanks so much!"
We responded:
"Thank you for sharing your positive experience with Trisha! We're delighted to hear that her excellent customer service made a difference for you. Your feedback is greatly appreciated and motivates our team to continue providing top-notch service. If you have any more questions or need further assistance, feel free to reach out."
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Mistyca Cisneros

August 11, 2026

5  out of  5
rating by Mistyca Cisneros
"Very helpful in getting a trailer insured before a camping trip!"
We responded:
"Thank you, Mistyca, for sharing your experience! It's great to hear that we could assist you in getting your trailer insured before your camping trip. Providing timely and effective service is important to us, and we're glad we could help make your trip a success. If you have any more insurance needs or questions in the future, feel free to reach out. Safe travels on your adventures!"
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Brandon Hendersen

August 10, 2026

5  out of  5
rating by Brandon Hendersen
"Trisha noticed an abnormal increase in my mileage report and asked to me to confirm. Turns out, I must have fat fingered it and didn't catch it. I'm so happy she caught it and asked because it would have resulted in a premium increase. Thank you, Trisha!"
We responded:
"Thank you, Brandon, for sharing your experience with us. It's great to hear that Trisha was able to assist you with the mileage report and prevent any unnecessary premium increase. We always strive to provide attentive and accurate service to our customers. Your feedback is greatly appreciated and helps us maintain our commitment to excellence."
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Lexi Aldrich

August 7, 2026

5  out of  5
rating by Lexi Aldrich
"Absolutely wonderful staff! So blessed to have such a great insurance team that genuinely cares about their customers 💗"
We responded:
"Thank you, Lexi, for your kind words and perfect rating! We're delighted to hear that you feel supported by our team. Providing genuine care and exceptional service is our top priority, and your feedback truly motivates us. We're grateful to have you as part of our community and look forward to continuing to meet your insurance needs."
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Sheryl McKown

August 7, 2026

5  out of  5
rating by Sheryl McKown
"Very pleasant to work with."
We responded:
"Thank you, Sheryl, for your kind words and the excellent rating. It's wonderful to hear that your experience with our team was pleasant. We strive to provide top-notch service and support, and your feedback is greatly appreciated. If you have any more thoughts or need assistance in the future, feel free to reach out."
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Rebekah Hoach

August 6, 2026

5  out of  5
rating by Rebekah Hoach
"They are so helpful on the phone at State Farm and made it super seamless and easy to switch insurance on vehicles and automatic payments etc... they have always been kind and perfessional."
We responded:
"Thank you, Rebekah, for sharing your positive experience with our team. It's great to hear that the process of switching insurance and setting up automatic payments was seamless and easy for you. We strive to provide helpful and professional service, and your feedback is truly appreciated. Your satisfaction is our priority, and we look forward to continuing to meet your insurance needs."
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Jack

August 6, 2026

5  out of  5
rating by Jack
"Jeff has been very helpful and direct. I appreciate him helping me just get what I asked for, and being patient."
We responded:
"Thank you, Jack, for your patronage and review of our business. We look forward to working with you and continuing to provide you with helpful, patient and friendly service! "