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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sarrah McMaster

Sarrah McMaster

June 19, 2026

5  out of  5
rating by Sarrah McMaster
"We have been customers for years. Always responsive, friendly & professional. As an added bonus, they are very philanthropic within the community!"
We responded:
"Thank you, Sarrah, for sharing your experience and for being a loyal customer over the years. It's wonderful to hear that our team's responsiveness, friendliness, and professionalism have made a positive impact. We truly value your support and are glad to be part of such a wonderful community. Your feedback means a lot to us!"
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Guy Eckley

June 19, 2026

5  out of  5
rating by Guy Eckley
"Very pleasant to work with. They make the process easy."
We responded:
"Thank you, Guy, for sharing your positive experience. It's wonderful to hear that the process was easy and pleasant for you. Your feedback is greatly appreciated and helps us continue to provide the best service possible."
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Val Daberkow

June 18, 2026

5  out of  5
rating by Val Daberkow
"Always helpful and my situation was taken care of quickly this time!"
We responded:
"Thank you for the 5-star review Val! We appreciate your support."
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Sherri Morehouse

June 17, 2026

5  out of  5
rating by Sherri Morehouse
"It is so refreshing to have an actual human to engage when needing support on our insurance home, auto, and RV insurance. I have received very speedy responses from Mitch and his team and also saved significant money from my prior insurance. I highly recommend!"
We responded:
"Thank you, Sherri, for sharing your experience. It's wonderful to hear that you appreciate the personal support from Mitch and the team. We're glad to have helped you save money on your home, auto, and RV insurance. Your recommendation means a lot to us, and we're here whenever you need assistance."
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Cecilia Chavez Carrillo

June 16, 2026

5  out of  5
rating by Cecilia Chavez Carrillo
"I have been with Mitch for over 20 years, staff and Mitch are always very helpful, friendly and answer any questions that are needed."
We responded:
"Thank you, Cecilia, for your kind words and for being with us for over 20 years. It's wonderful to hear that you find our team helpful and friendly. We're always here to answer any questions you have. Your feedback means a lot to us and motivates us to continue providing the best service possible."
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Dean Sigler

June 11, 2026

4  out of  5
rating by Dean Sigler
"Stare Farm's rates are excellent compared to those for other companies. Sierrah and Trisha are helpful and enthusiastic. I am happy, overall, with Mitch and his team."
We responded:
"Thank you, Dean, for sharing your feedback. It's great to hear that you're pleased with our rates and the support from Sierrah and Trisha. Your satisfaction with our team is important to us, and we appreciate your input as we strive to provide the best service possible. If there's anything more we can do to enhance your experience, please let us know."
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Bianca Church

June 10, 2026

5  out of  5
rating by Bianca Church
"Wonderful customer service! Fast response ."
We responded:
"Thank you, Bianca, for sharing your positive experience! It's great to hear that you appreciated the fast response and customer service. Your feedback is truly valued and helps us continue to provide excellent service."
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Gayle Jolliffe

June 9, 2026

5  out of  5
rating by Gayle Jolliffe
"We love working with Mitch and his Staff! They're quick, courteous and always there for us when needed! We're so very happy we switched to Mitch Ratzlaff over 20 years ago!"
We responded:
"Thank you, Gayle, for sharing such a wonderful review! It's fantastic to hear that you have been happy with our service for over 20 years. We truly appreciate your trust and loyalty. Our team is always here to assist you whenever you need us."
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Patricia Bjorkquist

June 8, 2026

5  out of  5
rating by Patricia Bjorkquist
"I am new to Mitch's office and had a billing problem that Kelleigh and Sierra took care of with speed and efficiency, leaving me feeling I'd be in good hands if I ever needed to use some of this insurance I've bought! I see why they have a 5-star review average from 260 individuals! Add mine:)."
We responded:
"Thank you, Patricia, for sharing your experience with us. It's wonderful to hear that Kelleigh and Sierra were able to assist you promptly and efficiently with your billing issue. We're delighted to know you feel confident in the service you receive at our office. Your feedback and 5-star rating mean a lot to us, and we're grateful to have you as part of our community."
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bradly king

June 8, 2026

5  out of  5
rating by bradly king
"Kind, professional, able to correct and change policies without problems or delays"
We responded:
"Thank you, Bradly, for sharing your experience. It's wonderful to hear that you found the service kind and professional. Ensuring that policy changes are handled smoothly and without delays is a priority, and your feedback is greatly appreciated. If there's anything else you need, feel free to reach out."
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Damian H

June 3, 2026

5  out of  5
rating by Damian H
"Very nice and helpful. Ty"
We responded:
"Thank you, Damian, for your kind words and perfect rating. It's wonderful to hear that you found the service helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Mike Hopper

Mike Hopper

June 3, 2026

5  out of  5
rating by Mike Hopper
"Darci took the initiative to make multiple calls to not only coordinate the roadside assistance that we needed but also made sure that I was refunded for a mistaken credit card check. This type of customer service makes for life-long customers."
We responded:
"Thank you, Mike. We think Darci is amazing too, but it’s always appreciated when others also see her caring service and take the time to mention it here. We appreciate you! "
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Glenn Ryan

June 2, 2026

5  out of  5
rating by Glenn Ryan
"Staff was knowledgeable, proficient, and professional. I would highly recommend this office to family and friends."
We responded:
"Thank you Glenn! We sure appreciate you and your family choosing our office to meet your insurance needs! "
Profile photo of Kelly Beard

Kelly Beard

June 2, 2026

5  out of  5
rating by Kelly Beard
"Great customer service!"
We responded:
"Great customer service for a great customer! Thank you, Kelly, for leaving a review and telling others of your positive experience with our office. We appreciate you! "
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Jolen Stapleton

May 29, 2026

5  out of  5
rating by Jolen Stapleton
"Quick and super nice"
We responded:
"We aim to make a positive difference in the life of each person we are fortunate enough to interact with each day. I am thankful for my team and that this attitude of service shows to our customers. Thank you, Jolen, for taking time out of your day to tell others about the service you’ve received from my team of professionals. We are thankful for you! "
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Lilly McKenzie

May 29, 2026

5  out of  5
rating by Lilly McKenzie
"They were really nice and thoughtful and really tired to help me with everything. They are very very nice!"
We responded:
"The manner in which you described my team is also thoughtful and kind. Thank you, Lilly, for your generosity of time in telling others about your experience with my smiling team. We enjoy serving you and look forward to many more years of doing so. All the best to you!
"
Profile photo of Bruce Fletcher

Bruce Fletcher

May 29, 2026

5  out of  5
rating by Bruce Fletcher
"The people at this agency are helpful and knowledgeable."
We responded:
"Thank you, Bruce, for leaving your impressions of our agency here for others to see. We appreciate the trust you’ve placed in me and my team and our policyholder-owned company. Looking forward to continuing to serve you! "
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Debra Wallace

May 27, 2026

5  out of  5
rating by Debra Wallace
"They are very helpful and friendly!"
We responded:
"Thank you, Debra, for your kind words and perfect rating. It's wonderful to hear that you found our team helpful and friendly. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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rita risley

May 19, 2026

5  out of  5
rating by rita risley
"Super some, Affordable and immediate. I’m a happy girl. These guys are phenomenal!!"
We responded:
"Thank you, Rita, for sharing your wonderful feedback! It's fantastic to hear that you found our services affordable and immediate. We're delighted to know you're happy with your experience. Your kind words about our team mean a lot to us."
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Tim Peetz

May 19, 2026

5  out of  5
rating by Tim Peetz
"Found out today my agent had retired and this place was great to work with ."
We responded:
"Thank you, Tim, for sharing your experience with us. It's wonderful to hear that you found working with our team to be a positive experience, especially during a transition. We're committed to providing excellent service and are here to assist you with any of your insurance needs. Your feedback is greatly appreciated."
Profile photo of Denise Ashur

Denise Ashur

May 19, 2026

1  out of  5
rating by Denise Ashur
"I’ve been a State Farm customer for years but unfortunately had a very frustrating situation with this office over car insurance. While we understand there can be bureaucratic challenges, it wasn’t handled professionally and we will be using a different insurance office in future. Disappointing to see, as we have always had positive experiences with other State Farm offices out of state prior to this."
We responded:
"Hi Denise. Thank you for sharing here. We strive to always be professional, so I would like to reach out to you just to take feedback and your constructive criticism on how we could have done better. "
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Linda K

May 18, 2026

5  out of  5
rating by Linda K
"Great experience with MaryAnn at State Farm. She was clear, helpful, and made the Medigap process easy. Excellent service."
We responded:
"Thank you, Linda, for sharing your experience. It's wonderful to hear that MaryAnn was able to assist you so effectively with the Medigap process. Providing clear and helpful service is our priority, and your feedback is greatly appreciated."
Profile photo of Trina Monk

Trina Monk

May 18, 2026

5  out of  5
rating by Trina Monk
"Jeff was so great! Had me covered within minutes after I got a quote online. I have always had progressive, I swear it has never been this easy and quick. Thank you for making this part of my day so simple when everything else hasn't been. 🙏"
We responded:
"Thank you, Trina, for sharing your experience! It's wonderful to hear that Jeff was able to assist you so efficiently and make the process smooth and quick. We understand how important it is to have a hassle-free experience, especially when other things might be challenging. Your feedback is greatly appreciated, and we're glad to have you with us."
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ashley harlow

May 18, 2026

5  out of  5
rating by ashley harlow
"Always easy to talk to someone, and get questions answered. They are great to work with!"
We responded:
"Thank you, Ashley, for sharing your positive experience. It's wonderful to hear that our team has been able to assist you effectively and make communication easy. We appreciate your feedback and look forward to continuing to provide you with great service."
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Raymond sambuceto

May 15, 2026

5  out of  5
rating by Raymond sambuceto
"Sierra has been wonderful to work with. She went above all expectations to show how much she cares for me as a customer. Being in the plumbing retail industry for over 30 years I can sense her concerns and know she really wanted to help me and explain everything to me and make me feel confident that I was represented completely"
We responded:
"Thank you, Raymond, for your fantastic review! It's wonderful to know that you had a positive experience with our agency. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please feel free to reach out."