Mitch Ratzlaff

"Very friendly, fast, and efficient. Response times are generally same day (during business hours) and the agents are very knowledgeable. If you're looking for honest, personable, professional, and friendly service, you'll find it with this office. I can always count on a quick turnaround from my emails to Crysta, service with a digital smile!"

"If you are looking for customer service, this is the office to choose! I appreciate that when I call, his staff is knowledgeable and able to answer questions. They are always professional and courteous. Mitch reaches out for yearly reviews and will check in with you if you have a claim. We recently had a really good policy review and Mitch asked a variety of questions to make sure we are properly insured. You never feel that you are just a number with this office, Mitch is very involved with the community and cares about his customers. This level of customer service is hard to find these days and I appreciate that I can count on this office to take care of my insurance needs."

"I have had some good experiences with other insurance agents, and some not so good. Mitch (and his team) stands head and shoulders above the rest -- he is the only agent that I would wholeheartedly recommend. Terrific, in every way. Knowledgeable, responsive, professional, proactive, empathetic, and all the other good adjectives. I would also say that we did a careful price comparison when we joined several years ago and State Farm was very competitive... but I haven't had any desire to price compare since then because we so appreciate the level of service that Mitch and his team provide."

"All of the above describe our State Fsrm Agent, Mitch Ratzlaff. We know our insurance needs are being handled in every aspect of any of our insurance lines. He meets with us whenever we have questions. He reviews our portfolio always making sure we are being taken care of."

"There is nothing better than having an insurance company where you actually talk to local people who truly know you. Mitch Ratzlaff's State Farm Agency is just such a place. Whenever I have an issue that cannot be quickly solved by one of his team Mitch is on the line working it out himself. Mitch truly values every customer and has no issue sacrificing some income if it means providing customers only what they need. Mitch has never once tried to sell me anything unnecessary and has on occasion discouraged me from purchasing a product I thought I needed but really did not. Ratzlaff State Farm is a 45 minute drive from my house, which certainly is not trivial, but the care and service I get there is so good that it is totally worth it."

"Just spent an hour on a 'phone appointment' with Mitch Ratzlaff, our Insurance guy at State Farm. Covered ALL our policies and made sure we were up to date on our coverage and possible discounts. SO nice to have a local person making sure our vehicles, home and personal safety is covered by someone who really cares."

"Roger & I first moved to Oregon in 1988. We needed insurance & lived in west Salem so went to the closest State Farm office which the agent was John Ratzlaff. That was one of the best Decisions we made. John was not only the best agent one could ask for, so knowledgable & so helpful but became a very dear friend. And not just to us but everyone who walked through his door. He loved his family & talked always about them including his beloved son Mitch. So when John passed even though he was 20-30 miles away we knew we wanted Mitch to take over as our agent. And again we’re blessed with Mitch! He is just like his Dad. There are not many professional people that really care about your needs but Mitch just like his dad does. He knows everything about insurance & if he doesn’t he’ll find out. Mitch’s whole office team is so helpful-they all go over & above to help you. We are moving to Arizona in a few weeks & that is one of our regrets is to lose Mitch & his team for our insurance. We feel very blessed to have had Mitch & his Dad for over 30 years. We will surely miss them!"