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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alaizha Wills

Alaizha Wills

February 9, 2026

5  out of  5
rating by Alaizha Wills
"Dawn was amazing at helping my husband and me get auto insurance at a reasonable rate! Would recommend her to my friends and family!"
We responded:
"Alaizha, thank you so much for the wonderful 5-star review! We're thrilled Dawn was amazing in helping you and your husband get affordable auto insurance at the Mitch Ratzlaff State Farm office in Dallas, OR. Your recommendation to friends and family means a great deal!"
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fabiola garcia

February 7, 2026

5  out of  5
rating by fabiola garcia
"Great Customer service"
We responded:
"Thank you, Fabiola! "
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Jaimie Conrath

January 31, 2026

5  out of  5
rating by Jaimie Conrath
"What an amazing office! We felt welcome and the friendly atmosphere is wonderful! All our conversations with everyone here is pleasant! You get the small town feel like family!"
We responded:
"Thank you, Jaimie, for sharing your experience with us. It's fantastic to hear that you felt welcome and enjoyed the friendly atmosphere. We strive to create a family-like environment, and it's great to know that this resonated with you. Your feedback is truly appreciated, and we're delighted to have you as part of our community."
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Kelsey Lovell

January 21, 2026

5  out of  5
rating by Kelsey Lovell
"I recently bought a new rig and Darci was so helpful getting me the best and most affordable policy. She also called back after we got off the phone as she notice minor details that weren’t matching up. Little things like that go only way. The fact that she reviewed my profile even after our call ended and her attention to detail - phenomenal customer service!"
We responded:
"Thank you for sharing your experience, Kelsey. It's wonderful to hear that Darci was able to assist you with finding the best and most affordable policy for your new rig. Her dedication to ensuring everything was accurate and her attention to detail truly exemplify the level of service we strive to provide. Your feedback is greatly appreciated, and we're delighted to have you as a valued customer."
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Leta Brown

January 14, 2026

5  out of  5
rating by Leta Brown
"Made switching insurance companies easy and saved me a bunch of money on both my auto and renters insurance premiums."
We responded:
"Thank you, Leta, for sharing your experience. It's great to hear that the switch was smooth and that you were able to save on your auto and renters insurance. Your satisfaction is important to us, and we're glad we could assist you in finding the right coverage. If you have any questions or need further assistance, feel free to reach out."
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Scott

January 12, 2026

5  out of  5
rating by Scott
"Aways very helpful, I have 5 vehicles, a homeowners policy, 2 life insurance policies, and an umbrella policy with them. Very convenient that they can do it all."
We responded:
"Thank you, Scott, for sharing your experience. It's great to hear that you find our services helpful and convenient for managing your various policies. We're committed to providing comprehensive support for all your insurance needs. Your feedback is greatly appreciated."
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Melody Holloway

January 9, 2026

5  out of  5
rating by Melody Holloway
"I’ve had the opportunity to work with individuals in the company and came in with multiple questions that was answered and always greeted with lovely enthusiasm and positive energy I’m grateful for the time they take to talk with you and to help with any issues that arise, great office and company for your insurance needs"
We responded:
"Thank you, Melody, for sharing your experience with us. It's wonderful to hear that our team was able to address your questions with enthusiasm and positive energy. We truly appreciate your kind words and are grateful for the opportunity to assist you with your insurance needs. Your feedback motivates us to continue providing excellent service. "
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Tucker Thomas

January 6, 2026

5  out of  5
rating by Tucker Thomas
"My local State Farm team is the best they always address my concerns and help me take care of what ever issues I need help with. Highly recommend"
We responded:
"Thank you, Tucker, for sharing your positive experience with our team. It's wonderful to hear that we have been able to address your concerns and assist you effectively. Your recommendation means a lot to us, and we're grateful for your trust in our services. "
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Steve Cyrus

January 5, 2026

5  out of  5
rating by Steve Cyrus
"State Farm was well represented by Jesse Bracht. We worked through all the details on both my home and auto policies, including comparisons with my existing insurer. At State Farm I received better coverage at a reduced price, which was very satisfying. Many of my friends and family are covered by State Farm and recommended that I check into the company, and I'm glad that I did."
We responded:
"We really value your feedback, Steve! It’s wonderful to know Jesse guided you through the details of both your home and auto policies, showing the comparisons and helping you land better coverage at a lower price. We’re especially grateful that friends and family recommended us — and even happier you found the experience so satisfying with Mitch Ratzlaff’s State Farm team."
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Ryan Schafer

December 31, 2025

5  out of  5
rating by Ryan Schafer
"Love my state farm people."
We responded:
"Feeling is mutual, Ryan! Thank you for taking time out to post a review of our service. Happy New Year to you and yours! "
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David two bears Ybarra

December 31, 2025

5  out of  5
rating by David two bears Ybarra
"Staff is great’ very inform able and every visit, take care of my insurance needs.
."
We responded:
"We enjoy taking care of people..it’s who we are. Thank you for leaving a review and for being a customer, David! "
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Darin Silbernagel

December 30, 2025

5  out of  5
rating by Darin Silbernagel
"The folks at State Farm have been very easy to work with and for our area are providing cost effective coverage."
We responded:
"Thank you, Darin, for taking the time to leave a review and for trusting us with your insurance needs. We appreciate you! "
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Breyhouse Bed & Breakfast Inn

December 23, 2025

5  out of  5
rating by Breyhouse Bed & Breakfast Inn
"The terrific voice from MaryAnn Beltz was so calming and she took time to make sure I was understanding all the details.
Her knowledge was perfect to make an oldish lady get calm and understand. Keep her on the lines for her great help."
We responded:
"What a kind and generous thing to say about Maryann. We love her too and think she is the quintessential professional. Thank you for your review and taking time out of your day to tell others about our office and Maryann! "
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Scott Bernard

December 23, 2025

5  out of  5
rating by Scott Bernard
"I called in to report my windshield being cracked. I left a message and got a callback with 5 minutes!
Trisha made the process very simple and quick. Everyone is always so helpful and friendly, I really appreciate you guys"
We responded:
"We are so happy that you are happy with our service. We don’t like it when our phone calls go to voicemail and so we at least attempt to get back to people quickly when that happens. And, yes, Trisha is great at communication and we always strive to make the complicated world of insurance as quick and simple as possible. Thank you, Scott, for leaving a review and telling others about our service. "
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Allen Green

December 20, 2025

5  out of  5
rating by Allen Green
"Jessie was very helpful and knowledgeable. Competitive pricing"
We responded:
"Thank you, Allen, for sharing your experience. It's wonderful to hear that Jessie was able to assist you effectively and that you found our pricing competitive. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Jennifer Jacobs

December 18, 2025

5  out of  5
rating by Jennifer Jacobs
"I own a mortgage company in Oregon, and often when insurance needs come up, we rely on our insurance partners to act swiftly. This Mitch Ratzlaff’s State Farm office, Maryann in particular, truly provided amazing service. I needed fast action and not only did she help every step of the way - but she followed up from home "that evening" to make sure everything was resolved on the mortgage side. Very impressive! Truly an asset!"
We responded:
"Thank you, Jennifer, for sharing your experience. It's wonderful to hear that Maryann was able to provide the swift and thorough service you needed. We understand the importance of timely assistance in the mortgage process, and it's great to know that Maryann went above and beyond to ensure everything was resolved. Your feedback is greatly appreciated, and we're glad to be a reliable partner for your insurance needs. "
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Levi Ivy

December 5, 2025

5  out of  5
rating by Levi Ivy
"Jeffrey D Witt was great to talk with and he made it easy to set up my insurance as well as renters insurance and vary clear and understanding of everything much appreciated."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Jeffrey made the process of setting up your insurance straightforward and clear. We appreciate your feedback and are glad to know you felt well taken care of. Your satisfaction is important to us, and we're here to assist you whenever you need."
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Gina M Carter

December 5, 2025

5  out of  5
rating by Gina M Carter
"prompt personal friendly professional!
Thanks Jeff"
We responded:
"Well thank you, Gina, for that kind review of Jeff and our team. We appreciate your feedback! "
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Victoria Hoach

December 2, 2025

5  out of  5
rating by Victoria Hoach
"I've had a good experience with State Farm Insurance. Just recently I called to update my payment method, and found out somehow my payment plan got switched to the Salem office. Trisha was very kind and helpful and got everything fixed and updated for me!"
We responded:
"Thank you, Victoria, for sharing your experience. It's great to hear that Trisha was able to assist you effectively and resolve the issue with your payment plan. We appreciate your feedback and are glad to know you had a positive experience with our team. Your satisfaction is important to us, and we're here to help whenever you need. "
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Wyatt Burg

November 25, 2025

5  out of  5
rating by Wyatt Burg
"Gave her nothing and she still helped me out and got someone to confirm. Perfect service."
We responded:
"Thank you Wyatt!!"
Profile photo of Grace Peters, LAc

Grace Peters, LAc

November 24, 2025

5  out of  5
rating by Grace Peters, LAc
"Mitch and his team are so on top of it! With the stress of moving, I forgot to update my address for both my auto and renter’s insurance policies, and they followed up immediately once the post office let them know of the address change. I’m so grateful to have that updated, and they made it so easy by being able to text me updates."
We responded:
"Thank you, Grace, for sharing your experience. It's wonderful to hear that our team could assist you during your move and make the process of updating your address smooth and convenient. We always aim to provide prompt and efficient service, and it's great to know that the text updates were helpful for you. Your feedback is truly appreciated."
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Carie Sherman

November 24, 2025

5  out of  5
rating by Carie Sherman
"When I was looking at State Farm for a new auto policy Jeff helped me out tremendously. I was sick during this time and I had a family member pass away as well so it was difficult to reach me but Jeff was able to get my policy processed in time. I was grateful for his persistents to see my policy through. Thanks Jeff for your commitment to your customers."
We responded:
"Thank you so much, Carie, for sharing your kind words. Jeff demonstrated true dedication and persistence in helping you through a difficult time, and the team at Mitch Ratzlaff State Farm Insurance in Dallas, OR, greatly appreciates your recognition. We’re here to support you whenever you need us."
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Julie Hertel

November 24, 2025

5  out of  5
rating by Julie Hertel
"Darci at State Farm helped me today. As usual, she was very professional and got right back to me with answers to my questions.

It is very nice to know that when a question is put in front of the State Farm staff, they will get back to me in a timely manner and I will not need to make a follow-up call. Thank you."
We responded:
"Thank you Julie! We are so glad to hear how positive your experience has been. Thank you for putting your trust in us, we are so thankful for customers like you!"
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Kittrina Goetz

November 22, 2025

5  out of  5
rating by Kittrina Goetz
"Very happy with this state farm. The staff is always so friendly and helpful. Rates are good. They were able to catch an error and refund me what I over payed for. It's good to know that they are an honest company. I highly recommend Mitch and his team."
We responded:
"Thank you, Kittrina, for leaving a review that tells others about your experience with my team and State Farm. We strive to be honest and to treat our customers the way we would want to be treated. Thank you for being a customer and for supporting our families! We appreciate you!!!"
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Cliff Nolen

November 17, 2025

5  out of  5
rating by Cliff Nolen
"Mitch has been my agent for years and he and his staff are totally helpful and professional. I recommend this agency most highly for handling of your insurance needs."
We responded:
"Well, thank you so much Cliff, for the review and for being a customer. We appreciate you! "